Terms of sale
SOB CONSULTING - FZCO
Who you are buying from
Everything on this checkout is sold by SOB CONSULTING - FZCO, registered in the United Arab Emirates under licence 68436. Registered office: IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.
Prices are in AED. The total on the payment step is the total charged — nothing is added afterwards.
Your order is confirmed when we message or email you. If an item turns out to be unavailable we refund it in full rather than send a substitute.
Payment is taken when you confirm the order. Card details go straight to our payment provider and never reach us.
You can cancel free of charge any time before the parcel is dispatched — email contact@notayalive.com.
These terms are governed by the laws of the United Arab Emirates, and do not limit your rights under UAE consumer protection law.
Delivery
We deliver across the United Arab Emirates, and to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
Orders confirmed before 14:00 GST are dispatched the same working day. Anything later goes out within 24 hours of the next working day.
Once dispatched, delivery takes 1–2 working days in Dubai, Sharjah and Ajman, up to 3 working days elsewhere in the UAE, and 3–6 working days to the other Gulf countries.
Options at checkout:
UAE express — 1/2 days — AED 25.00, 1–2 working days.
UAE standard — 2/3 days — AED 15.00, free over AED 250.00, 2–3 working days.
Collect in store — free, 0–1 working days.
Gulf delivery — 3/6 days — AED 55.00, 3–6 working days.
You get a tracking link as soon as the parcel leaves us, and the courier contacts the number you gave at checkout before delivering.
Buy several times during the same live and we hold the items to send them together, so you pay delivery once.
Delivery questions: contact@notayalive.com.
Returns & refunds
You can return an item within 14 days of delivery. Email contact@notayalive.com first so we can give you a return reference.
Fragrance has to come back sealed and unused — once a bottle is opened or sprayed we cannot resell it, so it cannot be returned for hygiene reasons. That does not apply if it arrived damaged or is not what you ordered.
Damaged or wrong item? Tell us within 48 hours with a photo. We collect it at our cost and either replace it or refund it in full, delivery included.
Changed your mind? Return postage is yours and the original delivery fee is not refunded.
Refunds go back to the card or account you paid with, within 5–10 working days of the return reaching us.
Cancel before dispatch and you are refunded in full, with nothing deducted.
Privacy
SOB CONSULTING - FZCO collects your name, phone number, delivery address, order details and — if you give it — your email and social username. That is what it takes to charge you, deliver to you and answer you afterwards.
We share it with our payment provider, the courier, and the hosting and software providers that run this checkout. Nobody else, and we never sell personal data.
Marketing messages are only sent if you tick the box at checkout, and every one carries an unsubscribe link. Order and delivery messages are not marketing and are always sent.
Order records are kept for five years because UAE accounting rules require it. Anything we are not obliged to keep is deleted once it is no longer needed.
Email contact@notayalive.com to get a copy of your data, correct it, or have it deleted. We reply within 30 days.
This checkout sets only the cookies needed to keep your basket and your session working. There is no advertising or cross-site tracking on these pages.
Contact
These terms apply to orders placed on this checkout.